Frequently Asked Questions
Is Ashley Furniture a good brand for mattresses?
Yes. Ashley builds its mattresses around timeless design, quality craftsmanship, and everyday functionality, with options for a range of sleep styles and budgets. Contempo Furniture is an authorized Ashley Furniture dealer, so every mattress here is genuine and backed by the manufacturer.
Is Contempo Furniture an authorized Ashley Furniture dealer?
Yes, Contempo Furniture is an authorized Ashley Furniture dealer, meaning these mattresses come through official Ashley channels with full warranty support, not a reseller with unclear sourcing.
How do I choose between a firm and plush mattress?
A firm mattress offers more support and works well for back and stomach sleepers or anyone with back pain, while a plush mattress contours more and tends to suit side sleepers who want extra cushioning at the shoulders and hips. If you are unsure, consider your primary sleep position and any current pain points before deciding.
What mattress size should I buy?
Match the mattress size to your bed frame and room size. A queen is the most common choice for couples and standard bedrooms, while a king offers more space for two people, and a twin or full works well for kids rooms or smaller spaces.
Do you deliver mattresses in the Bay Area?
Yes, Contempo Furniture offers free delivery throughout the Bay Area on Ashley mattresses, including setup so your new mattress is ready to sleep on the same day.
Do you offer financing on Ashley mattresses?
Yes, financing options are available so you can get a new mattress now and pay over time. Ask our team about current plans when you are ready to order.
What is the warranty on Ashley mattresses, and what if one arrives damaged?
Ashley mattresses are backed by a manufacturer warranty covering material and workmanship defects. If a mattress arrives damaged, contact Contempo Furniture right away and we will coordinate a repair, replacement, or return through the manufacturer.
How often should I replace my mattress?
Most mattresses perform best for seven to ten years, though this varies with mattress type and how much wear it gets. If you are waking up with new aches or noticing sagging, it is likely time to consider a replacement.
Do I need a new foundation or box spring with an Ashley mattress?
It depends on the mattress type and your current bed frame. Many modern mattresses need a solid or slatted foundation rather than a traditional box spring, so check the product details or ask our team to confirm what your specific mattress requires.
Do you offer financing?
Yes. We offer financing through Synchrony and Snap Finance, so you can shop now and pay over time. You can apply online in minutes, then use your approval toward your purchase.
How much does delivery cost and how does it work?
For local customers, we offer local delivery and setup for $75, or free local curbside pickup and pickup in store, contact the store for details. We also deliver across the contiguous U.S. Our White Glove service ($125 base plus $60 per additional item, capped at $250) includes in-home delivery, assembly, and packaging removal. Room of Choice ($100 base) and Inside Door ($75 base) options are also available. Larger items ship by freight with curbside delivery, typically arriving 7 to 14 business days after a 2 to 4 business day processing time. The carrier contacts you to schedule a delivery window. Please note that Luonto and American Leather orders carry a flat $250 delivery fee.
What warranty comes with my furniture?
Your purchase is covered by a 1-year warranty against defects in materials and workmanship under normal use. If a covered defect appears, we will repair or replace the item or part at no charge. To start a claim, email sales@contempofurnitures.com with your proof of purchase and photos of the issue. Please note our store warranty is separate from, and may differ from, the manufacturer's warranty, which varies by brand.
What if my item arrives damaged?
Please inspect your order at delivery. If anything is damaged or missing, note it on the delivery receipt and contact us within 5 days at sales@contempofurnitures.com with your order number and photos. We will arrange a replacement or make it right as quickly as possible.
What is your return policy?
You have 30 days from delivery to request a return on eligible items. Items must be in their original condition and packaging, a 15% restocking fee applies, and return shipping is the customer's responsibility. Custom and made-to-order pieces are non-returnable. Email sales@contempofurnitures.com to start a return.
Do you offer a price match?
Yes. Through our Low Price Guarantee, if you find the same item for less at a local competitor, we will match the price. Contact us with the details and we will do our best to take care of it.
Can I see these in person?
Absolutely. Visit our San Jose showroom at 405 E. Santa Clara St., San Jose, CA 95113, or call us at 408-216-0770. We are not able to display our entire catalog in the showroom, so please call ahead to confirm whether a specific piece is on display. Our team is happy to help you compare options and plan your space.