Frequently Asked Questions
Which basket brands do you carry?
Our decorative baskets and boxes come from Ashley Furniture Signature Design, crafted from jute, wood-mosaic, and mixed materials, often sold in coordinated sets of two or three.
How do I choose the right basket?
Match the basket size to its job: small lidded boxes suit a dresser top or shelf, while larger open baskets work well beside a sofa for blankets or on the floor for toys and firewood. Look at the material for the room it will live in: tightly woven jute or seagrass holds its shape and hides small items, while a lidded box protects contents from dust and looks tidy on open shelving. Nesting sets in two or three sizes give the most flexibility for mixing storage with display.
Do you offer financing?
Yes. We offer financing through Synchrony and Snap Finance, so you can shop now and pay over time. You can apply online in minutes, then use your approval toward your purchase.
How much does delivery cost and how does it work?
For local customers, we offer local delivery and setup for $75, or free local curbside pickup and pickup in store, contact the store for details. We also deliver across the contiguous U.S. Our White Glove service ($125 base plus $60 per additional item, capped at $250) includes in-home delivery, assembly, and packaging removal. Room of Choice ($100 base) and Inside Door ($75 base) options are also available. Larger items ship by freight with curbside delivery, typically arriving 7 to 14 business days after a 2 to 4 business day processing time. The carrier contacts you to schedule a delivery window. Please note that Luonto and American Leather orders carry a flat $250 delivery fee.
What warranty comes with my furniture?
Your purchase is covered by a 1-year warranty against defects in materials and workmanship under normal use. If a covered defect appears, we will repair or replace the item or part at no charge. To start a claim, email sales@contempofurnitures.com with your proof of purchase and photos of the issue. Please note our store warranty is separate from, and may differ from, the manufacturer's warranty, which varies by brand.
What if my item arrives damaged?
Please inspect your order at delivery. If anything is damaged or missing, note it on the delivery receipt and contact us within 5 days at sales@contempofurnitures.com with your order number and photos. We will arrange a replacement or make it right as quickly as possible.
What is your return policy?
You have 30 days from delivery to request a return on eligible items. Items must be in their original condition and packaging, a 15% restocking fee applies, and return shipping is the customer's responsibility. Custom and made-to-order pieces are non-returnable. Email sales@contempofurnitures.com to start a return.
Do you offer a price match?
Yes. Through our Low Price Guarantee, if you find the same item for less at a local competitor, we will match the price. Contact us with the details and we will do our best to take care of it.
Can I see these in person?
Absolutely. Visit our San Jose showroom at 405 E. Santa Clara St., San Jose, CA 95113, or call us at 408-216-0770. We are not able to display our entire catalog in the showroom, so please call ahead to confirm whether a specific piece is on display. Our team is happy to help you compare options and plan your space.